Help your transport company's smaller customers
Give all of your customers on-line access to shipping information, not just the big companies.
You are a customer service employee for a transport company. You already have integrated logistics software, but it is a massive tool that is only connected to your biggest customers’ ERP systems. The smaller customers, which represent about 60% of your shipments, do not have any reporting software to integrate with. They simply cannot afford the cost of installing one, let alone integration costs. This means that these customers do not enjoy the same level of service as the bigger companies you do business with.
The answer is VisibleLogistics. For these customers, you can now enter orders directly in VisibleLogistics. Your customers automatically receive confirmation e-mails, and you can also communicate with them by adding comments to the order. When there is a problem, they also get informed by e-mail. This saves your a lot of time in trying to reach the customers over the phone, and in answering their calls.
If most of your customers are located overseas, this saves your company substantial telephone costs. With VisibleLogistics, you only need to call the customers when something serious happens, which means you have more time to resolve the issue. Last but not least, since your company’s information is in the VisibleLogistics system, it is easiest for your customers to select you as the transporter for the next order that they create.
Help your transport company's smaller customers